Quantfox global privacy notice
Quantfox SAS take data privacy very seriously and this Privacy Notice is designed to help you understand how we use your personal information. We encourage you to read the whole notice. Alternatively, if you wish to read about specific privacy practices that interest you, please click on the relevant links below.
1. The purpose of this Privacy Notice
1. Identity
Quantfox is a fast-growing data intelligence company using advanced AI, Computer learning and financial modelling techniques to generate Alpha in Fixed Income markets. From numerous disparate and unstructured sources, Quantfox creates intelligence that enhanced its user’s decision making process bringing high value information at various levels.
2. Our use of personal information
In common with most global organisations, we collect, use and share information, including personal information, in connection with the provision of our products, services and solutions and the running of our business more generally.
3. This Privacy Notice
This is our main general Privacy Notice that applies across our business, although we may publish additional privacy statements that apply to:
• our operations in specific countries to help ensure our compliance with local data protection requirements; and/or
• specific products, services or solutions that we offer to our customers from time to time.
If an additional privacy statement is relevant to you because of the way in which you engage with us and there is a conflict between the information set out in this notice and the additional privacy statement, then the additional privacy statement will take precedence over the information set out in this Privacy Notice.
4. Updating this Privacy Notice
We review this Privacy Notice regularly and it may change from time to time. We will take reasonable measures to communicate any substantial changes that we make to this Privacy Notice to you – for example, by posting an updated version of this Privacy Notice on our website, or by sending you an updated version of this Privacy Notice by email.
This version is dated March 2024.
5. What is personal information?
Personal information is information that relates to you or allows us to identify you. This includes obvious things like your name, address and telephone number but can also include less obvious things like analysis of your use of our website or the products, services and solutions we provide. There are different types of personal information. The most important types for you to know about are:
• Special categories of personal information – these categories of personal information often have additional protection under data protection laws around the world. These categories include information about your health, racial or ethnic origin, political opinions, religious or philosophical beliefs and trade union membership, your genetic data and biometric data, and information concerning your sex life or sexual orientation. Local data protection laws may limit the way in which we can use this information when compared to, for example, your name and address.
• Criminal convictions information – this is information relating to your criminal convictions and offences. Local data protection laws may restrict the way in which we can use this information when compared to, for example, your name and address.
Please note that under data protection laws around the world, certain other types of personal information may also be deemed to be particularly sensitive and given additional protection – including tax identification numbers issued by government taxing authorities, financial account numbers and insurance information.
Many countries also provide additional protection for children’s/minors’ personal information – but, ordinarily, we do not need, nor do we look, to process children’s/minors’ personal information.
Please be assured that we do not process special categories of personal information or criminal convictions information. We therefore ask that you do not send us, and you do not disclose, any special categories of personal information, criminal convictions information or other types of information such as those listed above which may be deemed to be particularly sensitive.
We describe the various types of personal information we collect in the “Your personal information” section below.
6. Our responsibility to you
We process your personal information in our capacity as a controller. This means that (i) we decide the purposes for which, and the manner in which, your personal information is used by us; and (ii) we are responsible for ensuring that we comply with relevant data protection laws when processing your personal information.
2. Your personal information
1. Why are we collecting personal information about you?
We collect personal information about you in connection with our provision of products, services and solutions and the running of our business more generally. We will hold information about you if:
• you are a prospective, current, or former customer, or you represent, work for, or own a prospective, current, or former customer;
• you are a prospective, current or former user or recipient of the products, services and solutions we provide;
• you provide products or services to us (or you represent, work for, or own an organisation which provides products or services to us, such as a vendor, supplier or partner that we work with);
• you represent or work for a regulator, certification body or government body which has dealings with us; or
• you attend our events, receive our updates, participate in any promotions we operate or visit our website.
2. What personal information do we collect about you?
The types of information we may collect, use and otherwise process about you may include:
Types of personal information
| Information | Details |
| Registration, account and contact information | This may include: name, business address (including the state or country within which you are based), other contact details (for example, user name, email address and telephone numbers), employer, job title, job category, areas or topics of professional interest, social media identifier (for example, LinkedIn ID).In some cases, we may collect and use information on your gender.If you tell us that you have a disability or otherwise require additional support, we may record and use this information so that we can provide appropriate support to you. |
| Identifiers, location information and information on the usage of our products, services and solutions | This may include: information which can be traced back to you, such as an IP address or tracking information relating to your access to and use of our website or our products, services and solutions. Our technology based products, services and solutions allow us to track who accesses and uses our products, services and solutions – including the features that are being used and data being accessed – and users’ general location (including by region and area).We do this through (i) the collection of information such as your user and login credentials (including your name, registered email address and job title); (ii) IP addresses; (iii) the data created through the use of our products, services and solutions; and (iv) other data collection and monitoring tools/technologies. |
| Records of communications with us | This may include: • emails; • messages sent and received through social media sites or via webchats; and • records of any settings or marketing or communication preferences you may choose |
| Information you provide when participating in customer surveys or research studies | This may include: • any personal information provided online or in writing; and • where applicable, personal information provided in any audio or video responses. |
| Information about your interactions with our channels and accounts on social media sites and in third party communities and forums | This may include: • where you “like” one of our posts;• any posts where you reference Quantfox; and• details about yourself such as your name and if any, user ID. |
| Event-related information | To enable us to organise and manage the event, this may include:• information on your attendance;•information on food allergies and other individual requirements; and• any images or videos captured at the event by us or a third party on our behalf. |
| Credit, anti-fraud, and sanctions data | This may include the collection and use of personal information – such as information received from various anti-fraud and sanctions databases – relating to our (prospective) customers, suppliers and counterparties and their representatives and beneficial owners and others. |
3. Where do we collect your personal information from?
We may collect your personal information from various sources, including:
• directly from you, for example:
o when you: register as a user of one of our sites; express interest in our products or services; approach us to solicit interest in any products or services that you, or the organisation you work for, makes available; send us an enquiry; or you visit a place where we work; and/or
• from other sources, for example:
– from your employer or the organisation that you represent, work for or own;
– from the organisations to whom we provide our products, services and solutions;
– from our product and service providers;
– from credit reference agencies;
– from publicly accessible registers or sources of information;
– from social media services;
– from other business contacts, for example, by a referral or in circumstances where you are invited to participate in activities we arrange or to attend an event; and/or
– by actively obtaining your personal information ourselves, for example (i) using tracking and monitoring devices and technologies in relation to our website or the products, services and solutions we provide (such as the web application interfaces through which users may access and use our products, services and solutions); or (ii) the information we collect through your use of our website or our products, services or solutions.
The sources that apply to you will depend on why we are collecting your personal information. Where we obtain your information from a third party – in particular, your employer or the organisation that you represent or work for – we may ask them to provide you with a copy of this Privacy Notice (or, if applicable, a shortened version of it) to ensure you know we are processing your information and the reasons why.
3. Our use of your personal information
1. How do we use your personal information and what are our legal grounds for doing so?
We may process your personal information in many different ways – including by collecting, recording, organising, storing, analysing, modifying, extracting, sharing, deleting and/or destroying it.
In this section we set out in more detail:
• the main purposes for which we process your personal information; and
• the legal bases upon which we are processing your personal information.
| Purpose | Legal bases |
| Enquiries about and use of our products, services and solutions; market testing and gathering feedbackResponding to enquiries and providing information about our products, services and solutionsWe may collect your personal information to respond to enquiries from you and to provide you with information about our products, services and solutions, as well as to develop new products and services.Access to our products, services and solutions: When you use our products, services and solutions we may collect certain personal information to complete certain transactions, to facilitate your access to and use of the products, services and solutions on a day-to-day basis, or as part of the initial customer/user on-boarding process. Examples include: your name, email address, job title/role, job category, areas or topics of professional interest, the organisation you represent or work for, and login credentials (for example, your username or business email address). Monitoring your use of our products, services and solutions: Our products, services and solutions (including the web application interfaces through which you may access and use our products, services and solutions) allow us to track and monitor (i) the general geographic region/area from which you access and use certain of our products, services and solutions and, where applicable, the type of internet browser that you use to access our products, services and solutions; and (ii) how and when, and how often you access and use | Responding to enquiries and providing information about our products, services and solutions: Legitimate interests.We have a legitimate interest in using your information where this is necessary or appropriate to respond to your enquiries or provide you with information on our products, services and solutions.Access to our products, services and solutions: Compliance with a legal obligation.To manage our contractual relationship with you.Legitimate interests.We have a legitimate interest in contacting and dealing with individuals engaged by our customers that are involved in our provision of products, services and solutions to those customers. We also have a legitimate interest in understanding when and how our products, services and solutions are used and by whom (including the job role and category of persons accessing and using our products, services and solutions).Monitoring your use of our products, services and solutions:Legitimate interests.We have a legitimate interest in understanding when and how our services and solutions are used and by whom. |
| Our product and service providers We collect information about you in connection with your provision of products and services to us or your position as a representative or worker of a provider of products or services to us. | Legitimate interests.We have a legitimate interest in contacting and dealing with individuals involved in providing products and services to us. |
| Events, updates and marketing-related emails If you wish to attend one of our events, schedule a catch-up with us at a third-party event that we are attending or otherwise, or receive our updates and other information, we ask you to provide us with a limited amount of information (normally your work contact details, your employer’s name, your job title and category, your social media identifiers, and the areas, topics, products, services or solutions of interest). We use this information to communicate with you about our events, third party events we are attending and our updates to ensure that you are an appropriate audience for them, and to conduct analysis for marketing purposes.We use the personal information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you.(Please also see the ‘Marketing’ section below.) | For communications with you –legitimate interests, or with your consent (where required).We have a legitimate interest in keeping you informed about events and developments in our business and the topics, products, services and solutions that may be of interest to you. When we send you marketing communications, there are separate laws regarding marketing communications that we adhere to, in addition to data protection laws. You may opt out of receiving marketing communications from us.For all other purposes – legitimate interests.Our events, the third-party events we attend, and our updates are intended primarily for customers and potential customers. We have a legitimate interest in confirming that our events and updates are being made available to their intended audience. We also have a legitimate interest in understanding your use of our events and updates, and whether this presents any opportunity for us to improve the products, services and solutions we offer to you. |
| Marketing and personalised advertisingWe use a relationship management solution to understand the strength of our relationship with our customers and potential new customers, which includes individual representatives of those customers – for example records of frequency of contact with those individuals and promoting the Quantfox brand.Where we have a sales opportunity, we may obtain information about relevant decision makers/third party providers to assist us in our marketing efforts. This information may come from a variety of public databases and information sources.As part of our marketing analysis, we track how you interact with our marketing activities – in particular, whether you open our emails or click on any of the links in our marketing materials (such as the updates or event invitations we send you). We do this to understand more about the behaviours of our users on our website; to optimise the user experience; to understand the return on investment of our media campaigns; and/or to optimise our marketing activity and re-market our products to targeted audiences. We are able to record this information against your email address by placing ‘cookies’ on your device. | Legitimate interests.We have a legitimate interest in understanding our relationship with our customers and potential customers. Using the frequency of your contact(s) with our organisation and analysing how you interact with our marketing activities is a reasonable means of doing so.We also have a legitimate interest in understanding relevant information about you where you are likely to be involved in deciding whether you or the person you represent will buy our products, services and solutions. |
| Visitors to our website Our website may invite you to provide us with your personal information. Where you provide us with your information, we will only use it for the purpose for which it has been provided by you. | Legitimate interests.We have a legitimate interest in providing to you the facilities on our website that you have requested and in understanding how our website is used and the relative popularity of the content on our website. |
| Establishing our legal positionWe may use and/or release your personal information – including sharing it with our legal advisers – when looking to establish our legal position (including with respect to the data protection authorities that regulate our business).In some cases, this information will include special categories of personal data and criminal convictions data. | For all information – legitimate interests.We have a legitimate interest in understanding and establishing our legal rights and obligations.For special category and criminal convictions data – the establishment, exercise, or defence of legal claims or prospective legal claims. |
| Accomplishing our business purposesWe may use your personal information for data analysis (for example, to improve the efficiency of our products, services and solutions, and website), for audits, for developing new products, services and solutions, for enhancing, improving, repairing, maintaining, or modifying our current products, services and solutions, and for operating and expanding our business activities. | To manage our contractual relationship with you.Compliance with a legal obligation.Legitimate interests.We have a legitimate interest in carrying out our business purposes and activities. |
| Know your customer, supplier and counterparty and other legal obligationsWe may obtain information about our (prospective) customers, suppliers and counterparties and their representatives and beneficial owners and others to help us comply with legislation on money laundering, terrorist financing, and sanctions and for fraud prevention, credit checking and security monitoring purposes.We may also collect and disclose personal information under applicable legislation and under orders from courts and regulators. Our disclosures will be to those bodies and persons who are entitled to receive the required information.In some cases, this information will include special categories of personal data and criminal convictions data. | For all information – compliance with a legal obligation.For special category and criminal convictions data – assessing the risk of, preventing or detecting unlawful acts, and suspicion of terrorist financing or money laundering. |
We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
2. Failure to provide your personal information to us
We cannot force you to provide your personal information to us and you can choose not to provide us with your personal information. Where we need to collect your personal information by law or in order to process your instructions, provide you with our products, services and solutions or perform a contract we have with you and you decide not to provide that information when requested, we may not be able to carry out your instructions, provide our products, services and solutions or perform the contract we have or are trying to enter into with you. In other circumstances where you choose not to provide us with your personal information we request, your decision not to provide us with your personal information may affect our ability to provide certain of our products, services and solutions.
3. Consent
We do not generally process your personal information based on your consent (as we can usually rely on another legal basis). Where we do process your personal information based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent please email us at dataprotection@quantfox.com or, to stop receiving our marketing emails or updates, please click on the unsubscribe link in the relevant email you receive from us. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information for the purpose(s) to which you originally consented unless there is another legal ground for the processing. Please note that where we rely on your consent to process your personal information and you choose to withdraw your consent, your decision may affect our ability to provide certain of our products, services and solutions.
4. Do we share your information with anyone else
We do not sell your information. But we may share your information in the following circumstances:
• we use the services of various external organisations, including third-party service providers, to help us run our business efficiently. We may share your personal information with our trusted third-party service providers, to facilitate services they provide to us, such as internet services, call centres, website hosting, data and website analytics, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, marketing, advertising, auditing, event organisation and hosting, and other services. In each case where we share your information with one of our service providers, the service provider is required to keep it safe and secure and make sure it is properly protected. They are also not permitted to use your information for their own purposes;
• in connection with a sale or business transaction. If we sell our business or undergo another business transaction (such as a reorganisation, merger, joint venture, assignment, transfer, or other disposition of any or all portion of our business, assets, or stock, including in connection with any bankruptcy or similar proceedings), then your information may be shared with, or transferred to, a third party. In such circumstances, we will require each such third party to keep your information safe and confidential;
• to protect the rights, property and safety of Quantfox and others. Such information will be disclosed in accordance with applicable laws and regulations. This includes where we share information with other parties in the context of litigation discovery and in response to subpoenas and court orders;
• we share your personal information with other third parties, such as relevant public and government authorities, including regulators and law enforcement bodies, where we are required or requested to do so to comply with legal or regulatory requirements;
• to comply with applicable law and regulations, which may include laws outside your country of residence;
• to enforce our policies;
• to prevent, investigate and identify persons or organisations potentially involved in activity that appears to us to be illegal or we believe may expose us to legal liability; and
• in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property if we believe that the information in any way relates to that threat.
4. Other important things you should know
1. Keeping your personal information safe
We take security issues seriously. We implement appropriate steps to help maintain the security of our information systems and processes and prevent the accidental destruction, loss, or unauthorised disclosure of the personal information we process. Some of the safeguards we use are firewalls and data encryption, physical access controls to data centres, and information access authorisation controls.
2. Profiling and automated decision making
We do not use profiling (where an electronic system uses personal information to try and predict something about you) or automated decision making (where an electronic system uses personal information to decide about you without human intervention).
3. How long do we keep your personal information
We keep your personal information for no longer than is necessary for the purposes described in this Privacy Notice and, in any event, no longer than we are permitted to under applicable law.
Our retention periods are based on the requirements of relevant data protection laws and the purpose for which the information is collected and used, considering legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice, and our business purposes.
If you would like further details regarding applicable retention periods, please email us at dataprotection@Quantfox.com.
4. Third party services
This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which our website or any of our products, services or solutions link.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organisations, such as Apple, Google, Microsoft, or any other social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organisations through or in connection with our social media pages.
5. Cross border transfers of your personal information
We are a global business that operates, and provides products, services and solutions to customers located, in many different countries around the world.
The global nature of our business means that your personal information may well be transferred across national boundaries, including, potentially, to countries that do not require organisations by law to look after your personal information in the way in which you have come to expect in your own country.
Where we transfer your personal information across national boundaries, we will protect your personal information by ensuring that those transfers are made in compliance with all relevant data protection laws. For example, where we transfer personal information from a country located within the European Union to a country outside of the European Union that is not recognised by the European Commission as providing an adequate level of data protection, we normally do so subject to safeguards that assure the protection of your personal information, such as the relevant approved EU Standard Contractual Clauses.
If you would like further details of how your personal information is protected when transferred from one country to another then please email us at dataprotection@Quantfox.com.
5. Your rights
1. Contacting us and your rights
Subject to local privacy laws, under certain conditions you may have the right to require us to:
• provide you with further details on the use we make of your personal information;
• confirm whether we are processing any of your personal information and (where this is the case) provide you with access to the personal information we hold about you;
• update any inaccuracies in the personal information we hold about you;
• delete any of your personal information that we no longer have a lawful ground to use;
• where processing is based on consent, stop that processing by withdrawing your consent (which you may do at any time);
• object to any processing based on our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;
• restrict how we use your personal information whilst a complaint is being investigated; and/or
• transfer your personal information to you or to a third party in a standardised machine-readable format.
In certain circumstances, we may need to restrict your rights to safeguard the public interest (for example, the prevention or detection of crime) and our interests (for example, the maintenance of legal privilege).
To exercise any of your rights, please email us at dataprotection@quantfox.com. We will assess any request to exercise your rights on a case-by-case basis and we may ask you for proof of identity or other information before doing so. It will normally take us up to one month to get back to you, although (in accordance with data protection law) it may take longer if your request is complex or if you make a large number of requests to us seeking to exercise your rights.
We also are obliged to keep your personal information accurate and up to date. Please help us to do this by advising us of any changes to your personal information.
Please note that if you ask us to delete your personal information, it may take us more time to delete your information from our back-up systems than it does from our active servers.
Please also note that if you ask us not to process your personal information for marketing purposes or unsubscribe from our marketing list, we may need to keep some information in order to fulfil your request, for example, we will retain enough information about you to ensure that your preference not to receive direct marketing is respected in the future.
2. How to contact us and further details
You can contact us at dataprotection@Quantfox.com. We’re always interested in hearing your questions and comments about our Privacy Notice. As mentioned above, you can use these contact details to exercise your rights.
If you are not satisfied with our use of your personal information or our response to any request by you to exercise your rights, or if you think that we have breached any relevant data protection laws:
• you may contact us at dataprotection@Quantfox.com and we will investigate and report back to you; and
• you have the right to complain to the authority that supervises our processing of your personal information or, where you are based in the EU, the data protection authority in your country.